Shipping policy
Last updated: August 2026
Shipping & Delivery
We cannot wait for your Stitcharoo Kids order to make its way to you and your little one! Here is everything you need to know about how we prepare, ship, and deliver your order.
Order Processing
Orders are typically prepared and dispatched within 1–3 business days after your order and payment have been successfully confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
During sale events, holidays, new collection launches, and other high-volume periods, processing may take a little longer. We will do our best to get your order on its way as soon as possible.
Please note that processing time is separate from courier delivery time.
Shipping Within the Philippines
We ship to addresses within the Philippines.
Available shipping options and corresponding shipping fees will be shown at checkout, where applicable. Shipping fees may vary depending on your delivery location, selected shipping method, order size, and any ongoing shipping promotions.
From time to time, Stitcharoo Kids may offer free or discounted shipping promotions. Any minimum purchase requirement, eligible locations, promotional period, or other conditions will be stated in the specific promotion.
Metro Manila Delivery
For customers within Metro Manila, available delivery options and applicable fees will be shown or communicated when your order is processed.
Delivery times may vary depending on your location, courier availability, weather, traffic, and other circumstances outside our control.
If you need your order by a particular date, please contact us before placing your order so we can let you know what delivery options may be available.
Provincial Delivery
We also accept orders for delivery outside Metro Manila.
Provincial orders will be shipped through our available courier partners. Shipping fees and estimated delivery times may vary depending on the destination.
Please keep in mind that courier delivery estimates are estimates rather than guaranteed arrival dates.
Pick-Up
Complimentary pick-up may be available at our designated locations within BGC or Acacia Estates, subject to prior arrangement and confirmation.
Please wait for our confirmation and pick-up instructions before proceeding to the pick-up location.
For everyone's convenience and security, we do not accommodate unannounced or unscheduled pick-ups.
Delivery Information
Please double-check your recipient name, complete delivery address, mobile number, and other contact information before completing your order.
Stitcharoo Kids will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We will be happy to update it if your order has not yet been handed over to the courier.
Once an order has been dispatched, we may no longer be able to change its delivery address.
Tracking Your Order
Where tracking is available, we will provide your tracking details once your order has been dispatched.
Please allow some time for the courier's tracking system to update after receiving your tracking information.
Delivery Delays
While we do our best to make sure your order reaches you promptly, delays can occasionally happen due to circumstances outside our control, including:
- Courier delays or service disruptions;
- Severe weather or natural events;
- High-volume shopping periods and holidays;
- Traffic or road restrictions;
- Incorrect or incomplete delivery information; or
- Other unforeseen circumstances.
Once your parcel has been handed over to the courier, actual delivery times are generally subject to the courier's operations.
However, if your order appears to be significantly delayed, please contact us and we'll do our best to help you coordinate with the courier.
Failed Delivery & Returned Parcels
Please make sure someone is available to receive your order and that the contact number provided with your order is reachable.
If a parcel is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal to receive the parcel, or inability of the courier to contact the recipient, additional shipping charges may apply if you would like the order to be shipped again.
We will contact you if your parcel is returned to us.
Lost or Damaged Packages
If your parcel arrives damaged, or you believe it may have been lost in transit, please contact us as soon as possible and provide your order number, photos or videos where applicable, and any relevant courier information.
We'll review the situation and assist you in coordinating with the courier when necessary.
Any remedies for damaged, lost, incorrect, or non-conforming goods will be handled in accordance with our Returns & Exchanges Policy.
Questions About Your Delivery?
Need your order for a birthday, baby shower, trip, or another special little milestone? Feel free to message us before ordering and we will be happy to let you know what delivery options may be available.
For questions about an existing order, please have your order number ready when contacting us through our official Stitcharoo Kids customer service channels.
Thank you for choosing Stitcharoo Kids. Every order is packed with care, and we cannot wait for yours to arrive! 🤍