Refund policy

Last updated: August 2026

Returns & Exchanges

We hope you and your little one love your Stitcharoo Kids purchase! We carefully check every order before it leaves us, but if something is not quite right, we are here to help.

Eligibility for Returns & Exchanges

Returns, exchanges, or refunds may be requested if:

  • You received an incorrect item, size, or color; or
  • The item arrived with a defect or damage that was present upon receipt.

If you receive an incorrect, defective, or damaged item, please contact us as soon as possible after receiving your order, preferably within 3 days, so we can assist you promptly.

Please include your order number, a description of the issue, and clear photos or videos showing the item and its condition.

Once we have reviewed your request, we will contact you with the next steps.

Change of Mind & Sizing

Because our pieces are intended for babies and children, we generally do not accept returns or exchanges due to change of mind, incorrect size selection, color preference, or other reasons unrelated to a product defect or an error on our part.

We encourage you to review the product description and size guide carefully before placing your order. If you are unsure about sizing, feel free to contact us before ordering—we will be happy to help.

Condition of Returned Items

For an approved return or exchange, the item should be returned in its original condition, including its original packaging and tags, where applicable.

Items should be:

  • Unworn and unused;
  • Unwashed and unaltered;
  • Free from stains, odors, pet hair, or other signs of use; and
  • Returned with the original tags and packaging, where applicable.

Please do not send an item back without first contacting us and receiving return instructions.

Return Shipping

If the return or exchange is due to an incorrect, defective, damaged, or otherwise non-conforming item for which Stitcharoo Kids is responsible, we will arrange or cover reasonable return shipping costs as applicable.

If an item is returned without prior approval and is found not to qualify for a return or exchange, any costs associated with sending the item back to the customer may be charged to the customer.

Exchanges & Replacements

Once the returned item has been received and inspected, we will arrange a replacement as soon as reasonably possible, subject to stock availability.

If the same item, size, or color is unavailable, we will contact you to discuss the available remedies, which may include choosing another item or receiving a refund, as applicable.

If a replacement item has a different price, we will let you know how any price difference will be handled before proceeding.

Refunds

For approved refunds, we will notify you once your returned item has been received and reviewed.

Approved refunds will generally be initiated within 5 business days after confirmation and will be processed through the original payment method whenever reasonably possible.

Please note that your bank, credit card provider, e-wallet, or payment processor may require additional time to reflect the refund in your account after it has been processed by us.

Sale & Promotional Items

Items purchased during a sale or promotion remain covered by applicable consumer protections for defective, damaged, incorrect, or non-conforming goods.

However, sale or promotional items are generally not eligible for return or exchange solely because of change of mind, incorrect size selection, or preference, unless otherwise stated in the specific promotion.

Items We Cannot Accept

For hygiene and safety reasons, we generally cannot accept returns of items that have been worn, washed, altered, stained, damaged after receipt, or otherwise show signs of use when the reason for return is unrelated to a defect or non-conformity present at the time of purchase.

How to Request a Return or Exchange

Please contact us through our official Stitcharoo Kids customer service channels and provide:

  1. Your name and order number;
  2. The item concerned;
  3. A brief description of the issue; and
  4. Clear photos or videos showing the item and the issue, when applicable.

We will review your request and provide return or exchange instructions if necessary.

Please wait for our confirmation before shipping anything back to us.

Our Commitment

We are a small business created by a mom for fellow parents, and every Stitcharoo Kids order matters to us. If there is a genuine problem with your order, please reach out and we will do our best to make things right.